Privacy Policy

SLS UK (South Lincs Security Limited)
Company Number: 11694119
Effective Date: April 2026

1. Overview

SLS UK (South Lincs Security Limited) is a UK-based provider of professional security services, including manned guarding, mobile patrols, K9 units, CCTV monitoring, and integrated Command Centre operations.

We are committed to ensuring that all personal data is handled lawfully, transparently, and securely in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Information Commissioner’s Office (ICO) guidance
• Applicable surveillance and security industry standards

This Privacy Policy outlines how we collect, use, store, and protect personal data across all areas of our operations.

2. Scope

This policy applies to all personal data processed by SLS UK in connection with:

• Website usage and digital interactions
• Client engagements and contracted services
• CCTV monitoring and Command Centre operations
• Supplier and partner relationships
• Recruitment and workforce management

3. Categories of Personal Data

We process personal data proportionately and only where necessary.

3.1 Identity & Contact Data

• Name, job title, employer details
• Email address, telephone number
• Business contact information

3.2 Operational & Service Data

• Site locations and access information
• Incident reports and security logs
• Access control records
• Body-worn video and CCTV data (where applicable)

3.3 Technical & Usage Data

• IP address and device identifiers
• Browser type and session data
• Website usage analytics

3.4 Communications Data

• Enquiries, correspondence, and service-related communications
• Call records (where recorded for operational or training purposes)

4. Purposes of Processing

We process personal data for the following purposes:

• Delivery of contracted security services
• Operation of our 24/7 CCTV Command Centre and monitoring infrastructure
• Incident detection, prevention, and investigation
• Health, safety, and compliance management
• Client relationship management and service optimisation
• Legal and regulatory compliance
• Business continuity and risk management
• Marketing communications (subject to consent where required)

5. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual Necessity – to fulfil obligations under client agreements
• Legitimate Interests – to operate and improve our services, ensure safety and security, and protect assets
• Legal Obligation – to comply with statutory and regulatory requirements
• Consent – for marketing communications and optional data processing activities

Where legitimate interests are relied upon, we ensure that such interests are balanced against the rights and freedoms of individuals.

6. CCTV, Surveillance & Command Centre Operations

SLS UK operates advanced CCTV and monitoring solutions, including integration with client systems and centralised oversight via our Command Centre.

6.1 Purpose

• Crime prevention and detection
• Public and workforce safety
• Protection of assets and infrastructure
• Operational oversight and incident response

6.2 Compliance

All surveillance activities are conducted in line with:

• ICO CCTV Code of Practice
• Surveillance Camera Code of Practice
• UK GDPR principles of necessity, proportionality, and accountability

6.3 Data Control

• Access to surveillance data is strictly restricted
• Monitoring is conducted by authorised, trained personnel
• Audit logs and access records are maintained

Where SLS UK acts as a Data Processor, we act solely on the documented instructions of the Data Controller (our client).

7. Data Sharing & Third Parties

We share personal data only where necessary and in a controlled manner with:

• Technology and infrastructure providers
• CCTV and monitoring platform partners
• Professional advisors (legal, financial, compliance)
• Regulatory authorities and law enforcement (where required)

All third parties are subject to:

• Data Processing Agreements (DPAs)
• Confidentiality obligations
• Robust security and compliance requirements

We do not sell or commercially trade personal data.

8. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

• UK-approved adequacy regulations
• International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses (SCCs) where applicable

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Access controls and role-based permissions
• Encrypted systems and secure networks
• Physical security controls at operational sites
• Continuous monitoring and threat detection
• Staff training and confidentiality obligations

Our systems and processes are aligned with recognised industry standards, including ISO-aligned security practices.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual and operational requirements
• Meet legal and regulatory obligations
• Support incident investigation and audit requirements

Retention periods are defined based on data type and risk profile. Data is securely deleted or anonymised once no longer required.

11. Individual Rights

Under UK GDPR, individuals have the right to:

• Access their personal data
• Request rectification of inaccurate data
• Request erasure (subject to legal limitations)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

Requests are handled in accordance with statutory timeframes and verification procedures.

12. Cookies & Website Tracking

Our website uses cookies and tracking technologies to:

• Ensure functionality and performance
• Analyse user behaviour
• Improve user experience

Users can manage cookie preferences via browser settings or our Cookie Policy.

13. Governance & Accountability

SLS UK maintains internal policies, procedures, and controls to ensure ongoing compliance, including:

• Data protection policies and staff training
• Incident response and breach management procedures
• Regular reviews of data processing activities
• Supplier due diligence and risk assessments

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect:

• Changes in legislation
• Operational or technological developments
• Regulatory guidance

The latest version will always be available on our website.

15. Contact & Data Protection Enquiries

For all data protection enquiries, including exercising your rights:

SLS UK (South Lincs Security Limited)
📧 contact@slsuk.co.uk
📍 SLS UK, Edison Ct, Enterprise Way, Pinchbeck, Spalding PE11 3FX
🌐 www.slsuk.uk

16. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Telephone: 0303 123 1113